Ordering, delivery, returns, warranty and trade accounts. If what you need is not here, contact us and a person will reply within one working day.
UPI (Google Pay, PhonePe, Paytm, BHIM and any other UPI app) and cash on delivery. UPI payments are processed through our payment gateway; we never see or store your UPI PIN or bank credentials.
Yes. Every price shown on the site is inclusive of GST at 18%. The figure on the product tile is the figure you pay at checkout — there is no tax added at the final step. A compliant tax invoice is issued with dispatch.
Yes. Add your GSTIN to the order notes or email it to us with your order number before dispatch, and we will raise the invoice with your GSTIN on it so the credit can be claimed.
Contact us as soon as possible with your order number. Because in-stock orders are dispatched within 24 hours, we can usually only amend or cancel before the parcel leaves our warehouse. Once it has been handed to the courier the order must be handled as a return.
Failed transactions are auto-reversed by your bank, normally within 3–5 working days. If the order did not confirm, no order exists on our side and nothing will be dispatched. Send us the UPI reference number and we will check the transaction status with the gateway and confirm the reversal.
Yes. The site runs over HTTPS and payments are handled entirely by the payment gateway. We do not store card numbers or UPI credentials on our servers, in line with RBI tokenisation requirements.
In-stock items are dispatched within 24 hours of the order being placed. Delivery time after dispatch depends on the destination:
Heavy or oversized items shipped by surface freight can take longer; the estimate is shown at checkout for those lines.
Delivery is free on orders over ₹999. Below that a flat delivery charge applies, shown at checkout before you pay. Genuinely heavy or oversized goods — ladders, large power equipment, bulk fasteners by the carton — may carry a freight surcharge, which is always shown before payment, never added afterwards.
We deliver across India. Enter your PIN code at checkout and it is validated against the selected state before the order can be placed. If a PIN code is not serviceable by our courier for cash on delivery, you will be asked to pay by UPI instead.
A tracking reference is emailed and texted to you when the parcel is dispatched. You can also check status at any time on the track order page using your order number and the email or mobile number used at checkout.
Collection can be arranged from C/O Somani Devi, Nariar Road, Near Niraj Traders, Nariar, Saharsa, Bihar - 852201 by prior appointment. Contact us with your order number to arrange a slot.
Not at present. We deliver within India only.
Returns are accepted within 7 days of delivery, provided the item is:
Full details are in our refund and cancellation policy.
For safety and hygiene reasons, we cannot accept returns on:
This does not affect your rights where an item arrives damaged, faulty or not as described.
It depends on when the fault appears.
Within 7 days of delivery: treat it as a return. Contact us and we will arrange collection and either replace the item or refund it.
After 7 days: it becomes a manufacturer warranty claim. Warranty periods vary by product and are listed on the product page. Send us your order number and a description of the fault and we will route the claim to the manufacturer's service network and track it for you.
Once the returned item reaches us and passes inspection, refunds are issued to the original payment method within 7–10 working days. UPI refunds usually land sooner. For cash-on-delivery orders we refund by bank transfer to an account you nominate.
Tell us within 48 hours of delivery with photographs of the item and the outer packaging. We will arrange collection at our cost and send a replacement or issue a full refund, whichever you prefer. You will not be charged return shipping where the fault is ours.
General guidance, though the manufacturer's manual always takes precedence:
Every product page carries a technical specification table pulled from the product data — power, voltage, chuck or drive size, disc diameter, thread size, capacity, material and pack contents. Match the figure to your existing tool. If you are unsure, send us the make and model of your tool and we will confirm before you order.
Where a product genuinely comes in more than one variant — size, length, drive size, capacity, grit, colour or pack quantity — those options are shown as buttons so you can pick the one you need. Your selection is carried through the bag, checkout and the invoice. If a product has only one configuration, no selector is shown.
Both appear, because both are in use on Indian sites. Spanners, sockets and drill bits are listed in the unit the manufacturer stamps on the tool — usually millimetres for metric sets and fractional inches for imperial. The specification table states which, and where a product covers both, the ranges are listed separately.
Yes. Helmets, eye protection, gloves and footwear we list carry the relevant IS marking or manufacturer certification, and the standard is stated in the specification table. We do not sell uncertified personal protective equipment.
Yes. We supply contractors, workshops, factories, facility managers and hardware retailers.
Trade terms include tiered pricing by volume, GST invoicing against your GSTIN, consolidated dispatch for site orders, and scheduled or staged delivery where a project runs over several weeks. For repeat buyers we can hold a standing list so reorders take one message rather than a fresh browse.
Send your requirement — item list, quantities, delivery PIN code and timeline — through the contact page and we will come back with a quote.
There is no fixed minimum. Pricing is quoted against the actual basket, so it depends on the mix of items and quantities rather than a single threshold. Send the list and we will price it.
Yes. Send the purchase order with your GSTIN and delivery address and we will confirm stock, lead time and pricing in writing before dispatch.
SENGLEA ECOMMERCE PRIVATE LIMITED is registered and operates from C/O Somani Devi, Nariar Road, Near Niraj Traders, Nariar, Saharsa, Bihar - 852201. We hold our own stock at this location and ship across India.
Yes. We buy through authorised distributors and manufacturers and hold the stock ourselves. We do not list counterfeit tooling, unbranded parts sold under a brand name, or uncertified safety equipment.
Contact us first with your order number — most issues are resolved the same day. If you are not satisfied, escalate to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021:
Complaints are acknowledged within 24 hours and resolved within 15 days. Full details are on the grievance redressal page.
If your question is about whether a specific tool suits a specific job, tell us what you are working on and we will point you at the right one. Replies within one working day.
Contact us