Last updated: 20 May 2026
1. Our promise
We want the tool that arrives to be the right one for your job. If it is not, you may return it within seven (7) days of delivery for a refund or replacement, provided it meets the conditions set out in this policy. Faults appearing after that window are handled as manufacturer warranty claims, covered in section 8 below.
2. Return window
7 days from delivery
Submit your return request by writing to
support@sengllea.com with your order number and a brief description of the reason for return.
3. Conditions for return
To be eligible for return, the product must be:
- Unused and unfitted, with no marks, scoring or wear from installation or work.
- In its original packaging with all accessories, bits, blades, chucks, cases, keys and manuals present.
- Returned within seven (7) days of the date of delivery.
Items that are not eligible for return:
- Consumables once opened or used - abrasive and cutting discs, drill and driver bits, saw blades, sandpaper, adhesives, sealants, paints and lubricants.
- Fasteners sold loose or by weight once the packaging has been opened.
- Cut-to-length goods such as cable, chain, hose, rope or beading.
- Personal protective equipment where the hygiene seal has been broken - respirators, ear plugs, gloves and eye protection.
- Items marked "Final Sale" on the product page.
- Special-order, made-to-measure or customised items.
- Items returned in a condition that shows they have been used on a job.
4. How to initiate a return
Write to us at support@sengllea.com within seven days of delivery, with the following details:
- Order number (in the format GC######XXXXX)
- Name and registered mobile number
- Items being returned
- Reason for return
- One or two photographs of the item
We will respond within 24 hours with the pickup address and a return reference number. Pickup is arranged through our logistics partner where serviceable; in non-serviceable PIN codes you may need to dispatch the item via India Post (we will reimburse the postage receipt).
5. Refund timelines
Step 1 — Pickup (Day 1–3)
Our logistics partner picks up the item from your address.
Step 2 — Inspection (Day 4–6)
The item is received and inspected for the conditions set out above.
Step 3 — Refund initiated (within 7 business days of inspection)
Once the return is approved, we initiate the refund. Refunds are credited within 7–10 business days to the original payment method used at checkout.
6. Refund method
- UPI payments: Refunded directly to the UPI ID / bank account used for payment. RRN reference shared by email.
- Cash on Delivery: Refunded by NEFT to a bank account in the order-holder's name. We will request these bank details when initiating the refund.
- The Cash-on-Delivery convenience fee (₹49) is non-refundable.
7. Order cancellation
Orders may be cancelled at no charge at any time before they are dispatched. To cancel, write to support@sengllea.com with your order number. Once an order has been dispatched, it can only be processed as a return after delivery, in accordance with this policy.
8. Damaged, defective or wrong items
If you receive a damaged, defective or incorrect item, please write to us within 48 hours of delivery with photographs. We will arrange a free pickup and either replace the item or refund the full amount, at your preference, within seven business days.
9. Exchanges
We offer exchanges where you have ordered the wrong size, capacity or drive fitting. Follow the return procedure and state the variant you need instead. Subject to stock, the replacement is dispatched within five working days of the returned item passing inspection. Where the exchange is for a higher-priced variant, the difference is payable before dispatch; where it is lower, the difference is refunded.
10. Contact
For any refund or cancellation question: